FAQ'S ONLINE ORDERS

Are your products safe for cats and dogs?

All our products are made with ingredients of the best quality safe for cats and dogs. 

Our products can be modified to fit the needs of your furry friends, we can adapt our products in case of any allergies or food restrictions.

Do you offer international shipping?

Currently, we only offer domestic shipping. We hope to expand internationally in the future, so please stay tuned for updates!

Do you offer refunds or exchanges?

We offer refunds or exchanges if the items are incorrect or arrived in bad condition. If you believe your order is eligible for a refund, please contact us with the details and we will guide you through the process.

What if my order is incorrect or damaged when it arrives?

If your order arrives with incorrect items or in bad shape, please reach out to us within 7 days of receiving your order. We will be happy to issue a full refund or send a replacement, depending on the situation. Please provide photos of the damaged or incorrect items to help us resolve the issue more efficiently.

What should I do if my order is lost in transit or stolen?

We regret that we are unable to offer returns or refund. Once your package is dispatched through the shipping carrier, our responsibility for it ends. We recommend inspecting your order within 48 hours of delivery to ensure all items are correct and free from defects, as we are not liable for any issues once the package is with the carrier. We recommend contacting the carrier directly to report the issue and investigate further. We always provide tracking information so you can monitor your package’s journey.

Can I make the payment directly onto your account or through an app?

We accept all credit cards and Apple Pay but we don't take cash.

BAKERY ORDERS FAQ'S

How do I purchase bakery on your website?

On our website you can find different pages like treats, cakes and bundles.

Once you select the items you'd like to order you'll be asked to choose one of our shipment methods, if you choose rush pick up or rush delivery with Uber (Less than 72 hours before delivery) additional fees will be applied.

All of our treats take 2-4 days for production (All of our products are made at request)

Once you go through with your order you'll get a confirmation email with all your order details.

What are the delivery methods available for Bakery?

We are not longer delivering orders personally due to a high volume of orders.

We will be offering the option of delivery with Uber.

If you need your order to be delivered you need to pick the: delivery with Uber method.

The day of the delivery we will coordinate with you so you can order the Uber for the pick-up of your order at our address.

Do you provide delivery services?

Yes, we offer delivery services through Uber on Mondays, Thursdays, and Fridays between 10 am and 2 pm. You can select your preferred time within this window when placing your order through the Uber app for packages. Note that the time you select should be the time you plan on having the Uber arrive to pick up the order from our business.

How do I schedule a delivery time through the Uber app?

When selecting a delivery time for your order, you are selecting the time you plan to request the Uber to pickup the order. Please take into account the time required to deliver the order to you from Pilsen if you are planning to have it delivered to you at a specific time.

Can I track my delivery through the Uber app?

Yes, You can track the status of your delivery in real-time through the Uber app. This allows you to know exactly when your treats will arrive.

What is the delivery fee for Uber delivery?

The delivery fee for Uber delivery is determined by Uber and will be displayed to you during the checkout process on the app. You will pay the rate set by Uber for the delivery service.

What happens if my cake is damaged or lost during delivery?

While we take every precaution to ensure the safe delivery of your treats, we cannot be held responsible for any damage or loss that may occur during transit. However, we will provide proof of how your cake was delivered to the driver to minimize the risk.

Can I choose to pick up my order instead of having it delivered?

Yes, we offer a pick-up option for customers who prefer to collect their treats directly from our bakery. Simply select the pick-up option when placing your order, and we'll have your treats ready for you at our location.

How can I pay for my delivery?

Payment will be processed through the Uber app at the time of checkout. We do not handle payment for Uber delivery services.

Can I cancel or modify my order after it's been placed?

Unfortunately, we are unable to facilitate cancellations or modifications to orders once they have been placed. Please ensure all details are correct before finalizing your order.

Can I make a last minute Bakery order?

Sorry, but for the time being our products are handmade piece by piece, which doesn't allow us to take last minute orders. However we can help you create an order with 48 hours of anticipation.

My pet has dietary restrictions. Can you make something custom for them?

Sure! Our cakes are completely customizable, we can adapt them to any food restrictions your pet may have.